For Payers

Troubleshooting

• My account (VBA) has been under review for more than 24 business hours. What should I do?
• The beneficiary appears as "Missing Husky account". What does it mean?
• I deposited in my old account and the balance did not arrive. What now?

Beneficiary Management

• The transaction was rejected for "invalid nature", what should I do?
• Why can't I make manual withdrawals anymore?
• Why do I need to send an invoice?

First Steps and Account Management

• My app has changed, how do I know if my account has already been migrated?
• I tried to pay a batch and some beneficiaries went back to "Draft". Why?
• I have balance in my old account. What happens to it?
• What do I need to do to migrate to the new arrangement?
• How does my Virtual Banking Account (VBA) work?
• What's changing in the new payment arrangement?

Sending and Processing Payments

• How does adding balance to my Wallet work via domestic ACH or Wire?
• Why can't I choose the currency for my payments anymore?
• Why did my old payment history disappear?
• Why did the exchange rate change when I went to confirm the payment?
• Why is the payment I created in "In Verification" status?
• Why was I disconnected from the app after the migration?

Account

• How does the Husky's Payer app work?
• How to create a Payer account at Husky?
• How to add users and teamroles in the Payer app?
• How to close my Payer account?

Creating your batch payment

• Making a batch payment through Husky’s app
• Why we created a fluctuation margin for payments in a fixed amount in BRL?