To process your batch payments without interruptions, you need to ensure that your Virtual Banking Account (VBA) has balance. Adding funds is a simple process done via domestic transfer in the US.
How to Add Balance:
- Log in to your Payer App and access the Wallet > Add Balance tab.
- Copy the Account Number and Routing Number exactly as assigned to your new VBA.
- Access your US corporate bank portal and initiate a domestic transfer using Wire or ACH with the VBA details you copied.
- The balance will be available in your Payer Wallet once the transfer is cleared by the banking network.
Attention: If you accidentally sent funds to the old bank details, the amount will not automatically fall into the new VBA. Search for the article "I deposited in my old account and the balance did not arrive" for recovery instructions.
