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Why was I disconnected from the app after the migration?

The termination of your session in the Payer App during or immediately after the migration process is a standard security procedure.

Why This Happens:

  • Security Protocol: When transferring your corporate account to the new infrastructure, authorization tokens and access certificates are updated in the system.
  • Session Renewal: The invalidation of old sessions ensures that cached data from the previous platform does not cause conflicts when navigating the new Virtual Banking Account (VBA) screens.

How to Proceed: Log in again to the Payer App using your usual email and password. Upon logging in, you will see the welcome message confirming the completed migration to the new arrangement.

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