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Why did the exchange rate change when I went to confirm the payment?

The foreign exchange market experiences constant fluctuations, but our goal is to guarantee cost predictability when you close a batch of payments.

Understanding the BRL Fix Rate: To protect your transfers against market volatility, we offer a guaranteed exchange rate during the payment creation flow.

  • Lock-in Time: When you start the batch, the BRL Fix rate is locked for exactly 1 minute and 50 seconds.
  • Automatic Update: If you do not click "Confirm" within that 1m50s timeframe, the system will automatically update the rate to reflect the current market value at that moment.

Always check the final exchange rate on the summary screen right before confirming the operation.

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