New Virtual Banking Accounts (VBAs) undergo a compliance review for release of receiving details in the new arrangement.
Standard analysis SLA and next steps:
- Standard SLA: The regular timeframe for approval and release of a new VBA is up to 24 business hours.
- Why Delays Occur: In certain situations, the security verification may require additional checks with the banking partner to validate corporate details.
What to Do If the Deadline Has Expired:
If your account remains in "Under Review" status after 24 business hours:
- Confirm that your company's registration details are up to date in the Payer App.
- Contact our support team providing the legal name and corporate document (EIN/Tax ID).
- Our team will request priority review with the partner institution to release your account for deposits as quickly as possible.
