We know that during the transition period, accidental deposits to old bank details can happen.
What happens to amounts sent to the old account:
- No automatic credit: transfers sent to old bank details do not automatically fall into your new Virtual Banking Account (VBA);
- Do not resend the amount: avoid making a new transfer in your bank to prevent duplication or unnecessarily retain your capital.
How to resolve and credit the balance:
- Locate the official transfer receipt containing the date, amount, and transaction identifier;
- Contact our support team immediately and attach the receipt;
- Our operations team will locate the deposit in the old arrangement and manually migrate the balance to your new VBA wallet.
